When I was a kid in the San Francisco Bay Area, the only reason I knew about In-N-Out Burger was because lots of cooler-than-me cars had bumper stickers advertising the hip Southern California fast food chain. Back in the ‘70s and ‘80s, In-N-Out was as much an only-found-here feature of SoCal as Disneyland and the Hollywood sign.
It wasn’t until Rob and I were dating long-distance in 1990
that I had my first In-N-Out burger. I quickly proclaimed that all my visits to
Southern California to see Rob would include at least one Double-Double. I was falling fast
in love with both Rob and the iconic burger joint.
Later that year, specifically on December 3rd, Rob’s brother Rick gave us a super fun wedding present: his and hers matching t-shirts from his new employer. The shirts were even more special because by that time, Rob and I were both living in the Bay Area with no In-N-Out within hours.
![]() |
Awww, look how young we are! Rob was 24, I was 22, and Rick (not pictured) was 19. We still have those shirts. We do not, however, still have the bodies to fit in them. |
Over the years, Rob and I were known to drive hours just to get an In-N-Out burger. We learned the hard way that their food does not travel well (and by
that, I mean more than 4 hours in an insulated cooler).
When In-N-Out started to expand and finally opened just an hour away from
our East Bay home, Rob and I made somewhat regular treks to Tracy (a town, not
a friend...although, also foreshadowing) for dinner. It wasn’t a particularly scenic drive, but it promised
Double-Doubles and milkshakes so it was beautiful in its own burgery way.
On visits to see Rob’s family in Orange County, it was and still is
understood and approved that at least one meal with my in-laws will be shared
in a red and white plastic booth with walls featuring red palm treed
tiles. In-N-Out is a family favorite and an unplanned tradition.
Through all this, Rob’s brother Rick continued to work for
the company. He started out very junior in a restaurant and earned increasing
responsibilities. At one point he was a key figure in the All-Stars Team – the
traveling group of highly trained In-N-Out employees who help open new stores
to make sure the new crew understands what is expected of them. Rick also had responsibilities determining and setting up parking lanes for the hours-and-hours long
waiting lines when new stores opened…especially in new markets. Trust me when I
say there is A TON of thought, preparation, and communication with nearby
businesses when a new In-N-Out opens and threatens to snarl traffic, freeways,
and parking lots.
Now nearly 35 years later, Rick is working in the corporate office as the Executive Assistant to In-N-Out’s VP of Operations. Which is how this happened tonight, the eve before the Grand Opening of Washington’s very first In-N-Out Burger:
Yes, tonight Rob and I were incredibly lucky to
attend the Friends & Family Store Party for In-N-Out Store #424 in
Ridgefield, Washington!! OMG! And decidedly NOT hours from Woodhaven!
Truth be told, Rob and I have known about the plans for the Ridgefield location, the party, and the Grand Opening date for some time. Mmmms was the word for soooo long! We were sworn to secrecy, so not even our cat knew where we were going when we left Woodhaven this evening for an uncommonly early dinner.
As we arrived at the shopping complex housing the nearly-open-for-business In-N-Out, traffic was mostly flowing but there was definitely a LOT of activity towards the new burger place.
Feeling super fancy, we drove past the “Closed for Special Event” sign and showed the friendly Burger Employee our special VIP wrist bands. With a smile, a welcome, and some hand motions, Rob and I were granted admission and parked in a large gravel lot that will undoubtedly be the staging area for the eager Burger Masses for months to come.
I felt like a Very Special Insider when this arrived in our mailbox a few weeks ago! I will find out during tomorrow's shower if the wristband is waterproof. |
The party had officially been underway for less than an hour by the time we got there, but it was already full of buzzing energy, controlled chaos, fanatic enthusiasm, and general wonder that the loooooong awaited Ridgefield In-N-Out was FINALLY open. WHOO HOOOOOO!!!!
We look super stoked, don't we?? SO EXCITED!!! |
I asked Rick who gets invited to these Night Before Grand
Opening parties. He said new employees get to invite family members,
construction crews who build the store get invited, as do some local
businesses, city officials, and “special invited guests” like me and Rob. In
other words, yahoos who are just dang lucky. I also saw a number of Ridgefield
Police officers enjoying burgers, no doubt preparing for the long months ahead helping manage traffic and hangry frustration.
Planning to get a burger but then utterly distracted by the Merch Truck, Rob caught up with me in the short line to purchase the Inaugural Washington State In-N-Out T-shirt. I also eyed a set of French Fry plushies, but settled on a black logo hat because for some reason I didn't have one yet.
![]() |
My Merch! If you look closely, there's a Sasquatch at the top of the waterfalls. HA! |
All swagged up, our next stop was the History Corner and Backroom Tour. COOL!
As we were admiring a collection of historic bumper stickers (including the one I remembered from the ‘80s!) and the very first In-N-Out logo, Rob introduced himself to the collection’s curator, Tom. Rick had mentioned Tom would be there and to be sure to say hi.
The bumper sticker second from the bottom brought back many memories! |
The Very Original Logo! Pleaaaase make a purchasable t-shirt with this on it, Awesome In-N-Out Marketing People! |
As Rob explained that he was Rick’s brother, Brenda spun around with bursting excitement. “YOU ARE RICK’S BROTHER?!?!” She was practically bouncing with joy! She and Rick have worked together in various capacities for years. Brenda is clearly a fan. It made my sister heart beam with pride to hear how caring, supportive, and kind Rick had been when he was part of a store’s management team with Brenda years ago.
I love that Tom is wearing an In-N-Out apron! And that Rob is wearing his red Hawaiian shirt with palm trees! Not an accident. |
We then got a personally guided tour of the Backroom. We
were not allowed to take any photos. Suffice it to say, this company knows what
it is doing. They only do a few things (burgers, shakes, and fries) but they do
them extremely well.
Everything is thought through with purpose, efficiency, and
quality. All produce is fresh, the onions and tomatoes are selected not just
for their quality but also their size to properly match the burger patty, there
are no freezers on the premises, the buns are delightfully spongey due to a
lack of preservatives, granulated sugar is used instead of high fructose corn
syrup in their ketchup. On and on.
No, this is not a paid endorsement. I’m just a fan that
might have drunk the Lemon-Up (lemonade mixed with 7-Up). But I gotta say, as
impressed as I have been with In-N-Out over the years just hearing Rick talk
about the company and experiencing the food and service as a customer, the
Backroom tour Double-Doubled my fandom. The company is just so dang
intentional!
About mid-way through our tour, an extraordinarily fun woman
named Tracey bopped up to us and excitedly announced, “YOU ARE ROB AND TONI!!”
“You are right!!” we confirmed, having no idea who she was
but really hoping she wanted some new friends.
Tracey explained that Rick had texted our pictures to her
and asked her to take good care of us. Holy Animal Style, Batman, did she ever!
Tracey was like a personal Hamburger Ambassador. She made sure we were in the right line for food, she found a table for us just as we were starting to look for one, she checked on us to make sure we were happy, she helped us find Rick’s boss and a few other VIPs so we could say hi and thank you. All while tending to her other duties of training the new crew and keeping the dining room a happy hum of controlled chaos. Tracey was not an All-Star. She was a Rock Star. Thank you, Tracey!!
Tracey!! Doesn't she look like a ton and half of fun?? In-N-Out hires Good People. |
As Rob and I were waiting for our food at our Tracey-procured table, a trio of more excited employees came up to us. “Are you Rick’s brother?!?” More fandom for my brother-in-law! I swear, it felt like we were related to a celebrity! Rick is clearly loved by many In-N-Out peeps. Such a proud sister right here!
More of Rick's Fan Club! Ashlynn, JP, and Amada say HI! |
I was amazed by how many employees were onsite – in the kitchen, cleaning the dining room, talking to customers, offering to fetch ketchup, welcoming fans, sharing the excitement, offering to take photos, and smiling broadly despite – and maybe even because of – the utter pandemonium of so much pent-up Burger Love. It made me want to give the whole Store #424 a great big hug of thanks.
The Kitchen was BUSY!! But also oddly totally under control. At least from my vantage point. Impressive! |
Once our food arrived, Rob and I settled into lots of happy
noises and mmm’ing and little bounces of joy and thankfulness. Well, ok, that was mostly
me. Rob acted like a grown-up. Me, I asked for a hat and a sticker on our way
out.
The Face of Gratitude |
The Face of Double-Double Joy Joy |
Rob and I knew to savor every last bite of our
Double-Doubles and Light-Well fries tonight because it might not be until 2026 that the crazy lines die down enough for us to visit Store #424 again. Seriously. Burger fans are reportedly planning to
trek from Seattle (3 hours away), Idaho, and Alaska (soooo many more hours
away) to get their In-N-Out fix. I get it. I was once one of them.
But now. NOW, I can patiently wait with the knowledge that
the day will soon come when Rob and I can spontaneously decide that In-N-Out
sounds good for dinner, and less than an hour later, I will be making happy
eating noises while bouncing joyfully in my seat.
Welcome to Washington, In-N-Out!! WE ARE SO EXCITED YOU ARE
HERE!!!
And THANK YOU, RICK!! What an incredibly cool and exciting experience you gifted us tonight. Love you tons!
I may or may not still be wearing the hat. |