After a several-months’ hiatus due to the excitement of escaping extensive home remodeling, Rob and I are back at it helping travelers at PDX. Which means, it’s time for another edition of Airport Anecdotes!
I have very much settled into hanging out post-security. I sit or stand as my back needs behind my little mobile cart. Both it and I are plastered with demands to “ASK ME” The signage is very effective.
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| All of my lanyard pins are carefully chosen to reflect different aspects of the PNW. I'm bummed nobody ever asks about them. |
Last night, one guy wandered up and sort of incredulously asked,
“Do people really ask you questions??” Just as I was about to answer him, a
woman appeared on his left. I floated my hand in her direction much like Holly
on The Price is Right would invite you to admire a brand-new dinette set.
“Yes, they do!” I smiled at him. He sheepishly drifted away as I directed the
thirsty woman to the nearest water bottle filling station.
Other notable questions I’ve been asked recently include:
Where can I watch the football game? I pointed behind
me to a bar showing the game on 2 screens. I later wandered down Concourse C to
verify a tavern down there is also a sportsy option. It always delights me to be
able to directly point to the solution.
Where can I find a brownie? I’ve been asked about
chocolate chip cookies before (Stumptown Coffee and Pot Belly Deli are my
go-tos), but a brownie craving is different. It’s deeper, more primitive, more
soulful. It’s important to get it right. Sadly, I didn’t have a confident
answer for the woman in desperate need of dense chocolate (oh, have I been
there, ma’am!). But I assigned myself the task of finding a satisfying answer
for next time. Pot Belly has a “brownie cookie” and Portland Coffee Roasters
promised a brownie will be added to their offerings very soon. They suggested I
try Smith Teamaker for a vegan brownie. That sounded like a whole bag of disappointment,
so I didn’t try one. But it’s good to know that option exists.
How do I leave? I get this question surprisingly
often, always with some embarrassment. It’s a very valid question, though, as “EXIT”
is nowhere to be found. You have to sleuth out that “Baggage Claim” and “Ground
Transportation” would both aim you towards the airport’s exit. I love that my directions
to the nearest exit include the phrase “walk through those trees on the left.”
Yes, real, live trees. Inside the airport. PDX is amazing.
Do you love your job? Absolutely 10000%. I recently figured
out how my introverty self can so thoroughly enjoy talking to so many people
over the course of 4 hours at a time. It’s because most of the conversations I
have are less than 1 minute long, they are targeted, and they feel productive
and complete. Small talk for 4 hours would kill me. Helpful tidbits and the
occasional soothing of frantic emotions? That’s why I keep showing up.
Where can I mail a letter? There are two locations
pre-security to drop off a “gotta mail it before I forget” postcard or birthday
card. But past the TSA checkpoints? Nothing. So, my answer is always, “If you feel
comfortable, I am happy to drop it in the mailbox down in Baggage Claim on my
way out.” I am humbled and grateful that my offer has always been accepted, including
the guy that declined, walked away, apparently sized me up from a distance, and
came back to say, “I’ll take you up on that offer.” I’d like to think he was surprised,
pleased, and thought even a little kindlier about PDX when the card arrived safely
at its destination.
Have you heard the Good News? Oh, Donald. You were
something. I didn’t immediately catch on that your good news was Good News. When
I did, I shared that I have already embraced this News, naively thinking this
would end his well-rehearsed sales pitch. Nope. Donald just kept going, with
much enthusiasm and passion. Somewhere in there, he explained how his wife is
very smart but, of course, she could never be a preacher since she’s a woman. It
was at this point I started earnestly developing an exit strategy while
soothing myself that eventually Donald would need to catch his flight. Finally
bringing his presentation to a close, he proudly told me how much he loves to
fly since it gives him seatmates to share his Good News with. As Donald sauntered
down Concourse C with the satisfaction of a job well done, I prayed for him…and
even more so for his seatmates.

















